Terms & Conditions

Please read the information carefully. By using Adora Handmade Chocolates’ website, or submitting an order for products or services, you indicate your acceptance of, and adherence to the terms and conditions set below.

 

Disclosure

All products made on our premises may contain traces of nuts.

 

Price

Adora Handmade Chocolates reserves the right to change the prices at any time without prior notice. Your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order. All prices are GST inclusive.

Use of international currency credit cards might attract additional fees, or be subject to adverse exchange rates. These charges are imposed by our banking facilities and or the credit card provider and are not controlled by Adora Handmade Chocolates. We recommend the use of Australian credit cards at all times to avoid such fees.

 

Return or Refund

All orders placed and paid for are final sales. If you wish to cancel your order, you must immediately contact (02) 9517 2302 and we will do our best to credit your online account, provided the order has not been shipped.

In the event a product listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, Adora Handmade Chocolates shall have the right to refuse or cancel any orders placed for product listed with incorrect information. Adora Handmade Chocolates has the right to refuse or cancel any such orders whether or not the order has been confirmed.

Adora Handmade Chocolates is not responsible and will not offer refunds for packages that are stolen or damaged after they are delivered to the address that is specified by the customer. It is your responsibility to provide correct daytime delivery address.

 

Delivery

Adora Handmade Chocolates delivers every Monday to Thursday only with a postage and handling fee of minimum $16.95AUD. Delivering to addresses in the QLD, NSW and VIC states, except country towns. We cannot send any deliveries to a PO Box. Further conditions apply for busy periods (eg. Christmas and Easter).

Our reliable courier service (Fastway Couriers) endeavours to deliver our products at the most economical cost in the fastest way possible. Customers must also fully understand and accept the external service’s terms and conditions.

Product packaging will be in a foam box only to minimise any breakage that may occur during transport. While we will endeavour to accommodate your requests and needs as closely as possible, certain products may not be available under short notice or during busy periods whereby we may make allowances for product substitutes at our discretion.

We will endeavour to be as accurate as possible in regards to product descriptions, pricing and imaging, we cannot guarantee that the content of this website is current and error free. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

 

Competitions, Specials Offers and Vouchers

Chance to win a free hot beverage and chocolate

By placing your business card or contact details in the collection bowl, you indicate your acceptance for Adora Handmade Chocolates to subscribe you to our mailing list and send you emails in regards to new products and updates. If at any time you wish to unsubscribe to the mailing list, please do not hesitate to contact us.

Each weekly draw entitles the winner to receive a free coffee or hot chocolate and a chocolate of their choosing and must be redeemed in one visit before the next draw. Winners will be drawn and contacted by telephone.

Adora Handmade Chocolates will keep your information in strict confidentiality and will not pass on any details to any third party.